FREQUENTLY ASKED QUESTIONS

iOS

GENERAL RULES

Lucktastic is a quick, safe, and fun way to win real prizes in your spare time. A few minutes a day spent scratching our 100% free cards can net you cash, gift cards, and more!
Lucktastic is available on the following iPhones: 4s, 5c, 5, 5s, 6, and 6Plus, 6S, 6S Plus. (Although compatible, Lucktastic is not optimized for the iPhone 4s)
Absolutely! All our cash prizes, gift cards, and prize drawings are real. Since launch we’ve had over 200,000+ winners! We’re constantly featuring winners on our site, Facebook, Instagram, Twitter, and our in-game banner which is constantly updated with the most recent winners.
Nothing. Lucktastic is completely free to play for all users — just the way we like it.
Lucktastic collects your personal information during gameplay and registration in order to pay prize winnings, confirm game plays, and to help us select advertisements and promotions that may be of interest to you.
Nope. Your privacy is important to us. We do not rent or sell ANY of it. All information is kept in a secure database for your protection.
We love suggestions and requests! It’s one way of tellling us directly what you’d like to see in-app. Just shoot us an email: feedback@lucktastic.com
Here at Lucktastic, we encourage sharing. If you love the app, and want to share it with your friends, you can earn additional in-game tokens! Just hit the Four Leaf Clover on your screen, select “Friends” and share via Facebook, Twitter, Google+, email, or text. Once your friend uses your referral to download and play the app, your account will be credited with 500 tokens. Share away!
Lucktastic is and always will be, free for all users. That means it’s free to download and contains no in-app purchases. We connect users to national and local brand partners to offer ever evolving exclusive deals. This means you get to play for free, and we can afford to reward you for it!
If you would like to unsubscribe from our emails, click on the “unsubscribe” link at the bottom of one of our emails and enter your email address. You will then be unsubscribed from any future emails from Lucktastic.
To update your name and email address, click on the Four Leaf Clover, go to Settings, and click on Edit Account. It’s important to have your correct full name — It’s the name we put on your check. It’s also important to have a correct email address — it’s how we contact you regarding contest wins and how you receive redeemed Instant Rewards.
To update your name and email address, click on the Four Leaf Clover, go to Settings, and click on Edit Account. It’s important to have your correct full name — It’s the name we put on your check. It’s also important to have a correct email address — it’s how we contact you regarding contest wins and how you receive redeemed Instant Rewards.
We are constantly making enhancements to the game so you will want to be in the know! Make sure you’ve registered your account and opted in to our emails which have the latest on prizes, winners and contests. Also, like us on Facebook, follow us on Twitter, or follow us on Instagram… We post updates all the time!

BASIC RULES

You must be at least 13 years old to play.
Yes. Currently Lucktastic is only offered to US residents.
You can sign up with your email or Facebook account. Lucktastic can be downloaded from Apple’s App Store.
If you are not sure you are registered with Lucktastic, click the in-app Four Leaf Clover. If there is a tab that suggests you register, you are NOT registered. Please register immediately to avoid losing any tokens or contest entries. If there is a “Log Out” tab available, your account is registered.
In order to win a scratch card you have to match three winning symbols. The winning symbol for each card is different, and displayed at the top of every card.
To win a contest, you must first redeem your tokens for an entry. You can enter multiple contests at a time, as well as a single contest multiple times. At the end of the contest’s entry period a winner is randomly selected and contacted via their registered email address. If the selected user does not respond within the given time frame, a new user will be randomly selected and contacted. The process will continue until a selected winner responds and accepts the prize.
You can use your accumulated tokens to redeem Instant Rewards or for entries into any of our in-app contests.
Your cash and token balances can be viewed at anytime in the upper right hand corner of any screen within Lucktastic.
Your cards are refreshed every 24 hours. When the “Cards Expire” timer hits 0:00, any unscratched cards are lost and replaced with new cards for the next 24 hours. Scratch your cards before the timer runs out to maximize your winning opportunities!
Everyday our game requires an automatic update that prevents users from playing. This update takes place between 3am-5am EST/ 12am-2am PST. The reason you were not able to access your cards is because this update was most likely occuring at the time. The cards will be available again after 5am EST/ 2am PST.
Sorry, but no. Here at Lucktastic, not only do we emphasize luck, but fairness as well. This means NO in-app purchases that would give some users an unfair advantage over others. Every user has an equal opportunity to win big or small!
We offer different ways to earn extra tokens for users interested in stocking up for big rewards. You can earn additional tokens through watching sponsored videos or taking surveys. From time to time, you can also enter certain contests for large token payouts!
Daily Rewards are collected through consecutive days of play. This means that you have to play Lucktastic for TWO days in a row in order to receive your first Daily Reward. If you log in for a THIRD day in a row, you receive your second Daily Reward. After your FIFTH day of consecutive play, you begin receiving Mystery Prizes, which will be random Token amounts and Contest entries.
To unlock your $5,000.00 card you must play for five consecutive days. This means you must play at least one scratch card a day for five days in a row. On the fifth day of consecutive play the $5,000.00 card will become available.
Once the $5,000.00 card becomes available on the fifth day of play, it will remain available for every consecutive day you play a card. Once you miss a day, the timer on the $5,000.00 card resets. This means you will have to play for five consecutive days to unlock it again.
Contest winners are selected from all eligible entries randomly and entirely without bias. One winner is selected via our automated system and we attempt to contact them. That’s all there is to it.
Our first means of contacting our winners will always be through their registered email address. If we do not receive a response within the given time frame, we restart the selection process (sometimes more than once) until we contact a winner that responds and accepts.
The Account History feature allows players to confirm that their account has been credited for referring friends and playing on consecutive days (Daily Rewards.) To check out your account history tap on the Four-Leaf Clover, tap on Settings, and tap on Account History.

REDEMPTION

We try to make getting your cash as easy as possible. 1. We can mail checks for any amounts larger than $10.00, which are usually received between 8-10 business days of sending. 2. You can also redeem any cash amount above $1.00 instantly using Dwolla. All you have to do is click on the in-app Four Leaf Clover, select Redeem Cash, and click on Dwolla. You will be prompted to create a Dwolla account if you do not already have one. Once you verify your email address with Dwolla, the cash you redeemed will be deposited into your Dwolla account. From there… do what you want with it! Transfer it to your bank, pay a bill, or go shopping.
Dwolla is an online and mobile payments platform featured in The New York Times, Inc. Magazine, Fast Company, CNN Money, American Banker and more. You can send and request money from your friends, pay your rent, buy coffee, or make dontions — all from your mobile device. Your financial information is never exposed or stored during a transaction. Visit dwolla.com/security to learn more.
Redeeming Instant Rewards are now easier than ever before! When you’ve accumulated enough tokens head over to the Instant Rewards section. Click on the in-app Four Leaf Clover, select Instant Rewards and click on the Instant Reward you wish to claim. 1. All of our Instant Rewards come in electronic gift card form. An email will be sent to your registered email address from “rewards@lucktastic.com” containing the electronic gift card information to be used at your convenience.
Firstly, CONGRATULATIONS! If you’ve been selected as a winner for one of our contests, keep an eye on your email. The first thing we do is email the winner, asking to confirm your name and mailing address. Once we receive a response, your prize will be on it’s way shortly, usually within 7-10 business days. If no response is received from a winner, a new one is selected and contacted.
If you do not receive your check or prize and it has been more than 10 business days, please contact us at support@lucktastic.com and send us your claim information. We will rectify the issue immediately.
You will receive a confirmation email from rewards@lucktastic.com. After, you will receive a second email containing your eGift Card/ Reward. In order to access your reward you must select “View Gift” in this email and answer a challenge question. Which is “What is your Lucktastic registered account email?” (It’s case sensitive.) Once you have answered this question, you will be taken directly to your eGift card code and verification Pin (if provided.) From there, use your Gift card at your leisure, it does not expire!