Lucktastic Support Help Center

Announcements: Welcome To Lucktastic Help Desk

On behalf of Lucktastic, we would like to welcome you to our new Help Center that tells you all about the Lucktastic app, FAQs, and its features. Stay updated with announcements and get answers from the FAQ section. You can also submit a request or send us an email at support@lucktastic.com for any feedbacks you have. Don’t forget to “Like us” on Facebook

Playing lucktastic

Lucktastic is a free and fun way to win real cash and prizes and earn rewards.
For most updates, you will receive a notification from either the Google Play Store or the App Store. On occasion, you will receive a notification to update from within the app.
We encourage sharing. If you love the app, and want to share it with your friends, you can earn additional in-game tokens!
  • Tap the four leaf clover icon in the top left corner of your Lucktastic app
  • Select “Friends” and share via Facebook, Twitter, email, or SMS.
  • Once your friend uses your referral to download and play the app, your account will be credited with 1,000 tokens. Share away!
Unfortunately, our games are only available on smart devices and tablets.
For the instant win scratch cards, the odds of winning depend upon the number of people playing the cards. For contests, the odds of winning depend upon the number of entries received. All entries have the same chance of winning and the winner will not be announced until he/she has confirmed their information.
(iOS) To contact support within the Lucktastic App:
  • Tap the Feedback button in the upper right of your dashboard
  • Select Confused and then select contact the Lucktastic Team
(Android) To contact support within the Lucktastic App:
  • Tap the Feedback button in the upper right of your dashboard
  • Select Contact Support and then select the category that best describes your issue.
You can also reach support by sending an email to support@lucktastic.com

My Account Information

You do not need to have a Facebook or Twitter account in order to register with Lucktastic. You can register with us at any time by providing your name, email address, and creating a password.
To find out if you are registered:
  • Tap the four leaf clover icon in the top left corner of your Lucktastic app.
  • If the first menu item says Register, this means you are NOT registered.
  • If you would like to register, hit the Register button and follow the steps. We recommend that you register in order to avoid losing your tokens or contest entries.
  • Tap the four leaf clover icon in the top left corner of your Lucktastic app
  • Go to Settings, and click on “Edit Account”
In order to change your password, make sure you've updated to the latest version of the app, then follow these steps to reset your password:
  • Tap the four leaf clover icon in the top left corner of your Lucktastic app
  • Settings
  • Click change password
  • Enter your phone number
  • You will receive a text message with a 6 digit code
  • In the app you will be prompted to enter the 6 digit code and a new password
  • Your password has been updated
  • On the login screen, tap Forgot Password
  • Enter your Lucktastic registered email (or the email linked to your Facebook account)
  • You will receive an email from no-reply@lucktastic.com with a reset password link and a 5 digit code
  • Click on the link and enter the 5 digit code to receive a temporary password
  • Return to the Lucktastic App and enter your temporary password
You will then be prompted to reset your password (for reset password instructions SEE: link)
Lucktastic collects your personal information in order for you to claim cash, contest prizes, and redeem instant rewards.
Your privacy is important to us and we never disclose your personal information to third parties without your consent. We do disclose your personal information in the following circumstances, should you win:
  • We may publish your first name, last initial, location, picture, and a description of the prize won in advertisements and promotional materials.
  • We may disclose personal information about you to third parties in connection with State and Federal tax reporting obligations.
Nope. We do not rent or sell ANY of it. All information is kept in a secure database for your protection.
Yes. Currently, Lucktastic is only offered to US residents.
You must be at least 13 years or older to play Lucktastic.
Our sweepstakes and instant win scratch cards are based on the laws of the United States, so only players in the U.S. are eligible to play and win.
There is no charge to establish your account. If your account is inactive for more than 90 consecutive days, we reserve the right to debit your account balance $1.00 per month to recover the cost of account maintenance until you reactivate your account by accessing it. If the balance in your inactive account is or becomes zero, we may close your account permanently and cease to maintain your account records. Additionally, if your account is inactive for more than 120 consecutive days, we will debit your account the full token balance. Upon written request, we will reinstate your account balance to the same levels as when your account went dormant.

Scratch Cards

Your scratch cards reset everyday at 5 am EST/2 am PST. We also offer an additional bonus card every day between 1 and 5 pm EST depending on the day. At 9 pm EST we offer additional nightfall cards. Make sure to turn on your push notifications to find out when these extra cards become available.
Everyday our game requires an automatic system update that reloads the cards. This update takes place between 4 am-5 am EST/1 am-2am PST, everyday. New scratch cards will become available at 5 am EST/2 am PST.
Your scratch cards are limited each day and the timer shows how long you have left before your daily opportunities expire, so check back daily for more chances to win big!

Tokens

You can use your accumulated tokens to redeem Instant Rewards or for entries into any of our contests.
  • (iOS) Your token balance is available in the upper right corner of the app.
  • (Android) Your token balance is available in the My Wallet section of the app.
Tokens are not real money and do not have any monetary value. Tokens can be used to redeem Instant Rewards and enter Contests.
To retrieve your missing tokens, sign into your Lucktastic account with the same email address and password you previously used. If you registered using Facebook, login via your Facebook account.

Cash Prizes

To win any scratch card, you must match 3 of the winning symbols displayed on that card.
  • If you win a cash prize with Lucktastic, you will receive a notification within the app congratulating you.
  • Your winnings will be reflected in your account balance in the App
  • All cash winners will also receive a confirmation email regarding their winnings.
To unlock your $5,000.00 card, you must play at least one scratch card a day for four consecutive days. On the fourth day of consecutive play, the $5,000.00 card will become available to you forever.
To unlock the $10,000.00 scratch card, you have to play a total of 150 scratch cards. All scratch cards count. Once you’ve played 150 cards, the $10,000 card unlocks and will remain unlocked! You can also see your progress at anytime by checking the $10,000.00 card on your Lucktastic dashboard.
Absolutely! All our cash prizes, gift cards, and prize drawings are real. Since launch we’ve had over 220,000 winners! We’re constantly featuring winners on our site, social media page, and our in-app banner which is constantly updated with the most recent winners.
Dwolla is an online and mobile payments platform. With Dwolla you can send and request money from your friends, pay your rent, buy coffee, make donations, and more — all from your mobile device. In the Lucktastic app, you can use Dwolla to claim cash winnings of $1.00 - $100.00. Your financial information is never exposed or stored during a transaction.
You can contact Dwolla's support team via email, support@dwolla.com or by phone Monday-Friday, 8am-6pm CT at 1-888-289-8744.
We try to make claiming your cash as easy as possible.
  • Tap the four leaf clover icon in the top left corner of your Lucktastic app
  • Select Redeem Cash, and click on Dwolla.
  • You will be prompted to create a Dwolla account, if you do not already have one. Once you verify your email address with Dwolla, the cash you redeemed will be deposited into your Dwolla account.
If you do not receive your winnings or rewards, and it has been longer than 7-10 business days, please contact us from the Feedback section of the app or email our support team: support@lucktastic.com.
You do not receive a cash prize for liking Lucktastic on Facebook, Twitter, Instagram, or YouTube. Instead you receive a $25 scratch card that you can play. To unlock your $25 scratch cards, you must click on one of the Facebook, Twitter, Instagram, or YouTube cards in the app which takes you directly to our social media pages. Once you’ve liked our pages, head back to the app (without closing it completely) and the $25 scratch card will unlock for play.

Instant Rewards

Redeeming Instant Rewards is now easier than ever! When you’ve accumulated enough tokens head over to the Instant Rewards section.
  • Tap the four leaf clover icon in the top left corner of your Lucktastic app
  • Select Instant Rewards
  • Choose the Instant Reward you wish to claim
  • You will be prompted to verify your account with your Facebook login or your email and password
  • Enter your phone number
  • You will receive a text message with a 6 digit code to confirm your identity
  • You will then receive an email and/or SMS from no-reply@lucktastic.com with a link to your electronic gift card *
  • Click on the gift card link and you will be prompted to enter your registered Lucktastic email. Please note this is case sensitive and must be entered exactly how it appears in your account information
*If you do not see your instant reward email, please check your spam and junk folders or search no-reply@lucktastic.com
Yes, however, each user is allowed only one Instant Reward redemption every 24 hours. You need to wait until the 24 hour time period has passed before attempting to redeem a second Instant Reward. If you’re still unable to redeem another reward after the 24 hour period, please contact our support team: support@lucktastic.com.
After you’ve claimed an Instant Reward, you will receive an email and text message with a link to reveal your gift code. If you did not receive your gift code, please contact the support team (support@lucktastic.com) and include the date you redeemed the reward in the body of the email. We will be happy to review our records to locate your reward, and re-send it if necessary.
If you have attempted to redeem the code at the respective brand’s website and you receive an error message, please screenshot the message and forward it to our support team (support@lucktastic.com).
If you received a Restaurant.com gift card from Lucktastic and you experience issues after redeeming, we suggest contacting Restaurant.com or checking out their help page (http://help.restaurant.com/) for instructions on how to use it.
  • Allure
  • Bon Appetit
  • Car and Driver
  • Conde Nast Traveler
  • Cosmopolitan
  • Elle
  • Entertainment Weekly
  • Harpers Bazaar
  • InStyle
  • Marie Claire
  • O, The Oprah Magazine
  • Redbook
  • Seventeen
  • Town & Country
  • Vanity Fair
  • Vogue Magazine
  • W Magazine
  • Wired
  • Woman’s Day

Contests

Once a contest has ended, we begin the process of selecting a winner shortly afterward. Contest winners are contacted via their Lucktastic registered email address. If the winner does not respond within 48 hours, we select another winner and begin the process again. We only announce winners once they've been confirmed. Winners are announced on Facebook, Instagram, Twitter, on our site, and in the Lucktastic app. If you are a winner, Lucktastic will send you a congratulatory email with instructions on claiming your prize.
Should you win a contest with Lucktastic, please allow up to 10 business days to receive your prize after confirming. After 10 business days, if you still have not received your prize please contact our support team (support@lucktastic.com).
Contest winners are selected from all eligible entries randomly. One winner is selected per contest via our automated system.

Daily Rewards

Daily Rewards are collected through consecutive days of play. The Daily Rewards for the first 4 days of consecutive play are revealed to players in the Daily Rewards section of the app. On the 5th day, you will begin to receive mystery rewards which can be a variety of token amounts or contest entries. Should you miss a day of play, your Daily Rewards will reset.
Once you have reached the Mystery Reward portion of the Daily Rewards (on and after the 5th day of consecutive play), you will receive an assortment of rewards which include tokens, contest entries, and more. To see your Mystery Reward for that day, tap the Daily Reward button located at the top of the Lucktastic dashboard.

Taxes

We report all cash winnings above $600 to the IRS, as required by state law. If you have any further questions about your taxes, we suggest that you speak to your accountant or tax preparer as they will be able to provide you with more information.
A W-9 is one of the most commonly used IRS forms. If you’ve ever been an employee of a company, you’ve probably completed a W-9 Form. Individuals and entities use the form to provide their taxpayer identification number to entities that pay them income during the tax year.
The IRS requires any person or company who makes certain types of payments to report them on a 1099-MISC to the winner and the IRS. This informational form covers a wide range of payments you receive, such as rent, royalties, prizes and awards and substitute payments in lieu of dividends.

Other

Lucktastic is 100% free to play. This means no in-app purchases that would give some users an unfair advantage over others. Every user has an equal opportunity to win big or small.
We love suggestions and requests! It’s one way of telling us directly what you’d like to see in the app. Send your suggestion to our support team. (support@lucktastic.com).
Lucktastic is compatible with almost all Android Devices. It does however require version 4.0 and up. Any additional restrictions will be defined by the Google play store.
In order to adjust Push notification settings from Lucktastic tap on the Four-Leaf Clover, tap on Settings, and tap on Push Notifications. From here you can select the frequency with which we send you push notifications. You can choose to be reminded for special events, once a day, or weekly.
To unsubscribe from our email list, please open the last email you received, scroll down to the bottom of the page and click the unsubscribe button. Please allow up to 48 hours for your request to be processed.